Warranty & After Sales
Peace of mind, built in.
Every Lissett home comes with the reassurance of a recognised warranty scheme and responsive after-sales support. From the day your keys are handed over, our commitment continues. Protecting your investment and ensuring your home remains exactly as it should be.
The Gold Shield Warranty
Every new Lissett home, when sited on a registered park, is protected by the Gold Shield Warranty Scheme. A comprehensive cover that supports your home for up to 10 years.
Year 1
A complete warranty covering every part, component, fixture and fitting within your home.
Year 2
The same wide-ranging cover continues, excluding only:
• Central heating boilers and controls
• Electrical or gas installations with moving parts
• Soft furnishings, floor coverings, and internal decorations
Years 3–10
Protection for the main structure of your home, as outlined in the Gold Shield warranty documentation.
Transferable Cover
If you decide to sell, the remaining warranty period can be transferred to the new owner — ensuring the home retains its value and protection.
Eligibility & Maintenance
To remain valid, the Gold Shield Warranty requires homeowners to follow the manufacturer’s maintenance instructions and the scheme’s own conditions.
The manufacturer’s maintenance instructions are provided with each new home.
Exclusions
Homes sited on private land or residential parks that are not registered with the Gold Shield Scheme are not entitled to Gold Shield cover.
These homes instead have a two-year warranty, equivalent in scope to the first two years of the Gold Shield Scheme.
Appliance Warranties
Many of the appliances fitted within your home are supported by their own manufacturer warranties.
If you choose to take out an extended warranty with an appliance manufacturer, this agreement is between you and that manufacturer. While Lissett Homes cannot accept liability for those third-party contracts, we will always assist in identifying your appliance details to help you access the right support.
After-Sales Care
Your first point of contact for any after-sales concern is your park office. They’ll assess the issue and, if necessary, liaise directly with Lissett Homes to arrange further support.
You can also contact our team directly — just keep your park office informed to ensure smooth communication throughout the process.
To help us respond efficiently, please outline any issues in writing and include clear details where possible.
Natural Settlement & Finishing
A small degree of natural shrinkage is normal in any new home as materials settle and moisture levels stabilise — typically within the first year of occupation.
Should you notice fine gaps between coving, architraves or fitted furniture, these can usually be filled neatly with an acrylic sealant once the structure has fully stabilised.
